SCENOVIA offers two main product lines:

Solar Outdoor Lights — wire-free lighting for gardens, patios, pools, and pathways. Our range includes:

• Ground stake lights

• String lights

• Pool lights

• In-ground lights

• Step lights

• Wall lights

Scented Candles — crafted in premium high-fired porcelain vessels, designed for a refined fragrance experience. The ceramic vessel can be repurposed after use as a pen holder, brush organizer, or vase.

Yes. All SCENOVIA solar lights are waterproof, making them suitable for outdoor use in rain and general weather conditions. They are not designed for submersion (except pool lights, as specified per product listing). Damage caused by weather beyond the IP65 rating is not covered under warranty.

Our solar lights are completely self-powered. The built-in solar panel charges the rechargeable battery during daylight hours, and the lights switch on automatically at dusk. No wiring, no power outlets, and no electricity costs — simply position them in a spot with good sun exposure for best performance.

Yes. Our candles are made from natural, high-quality materials and are designed for safe indoor use. For best results:

• Burn on a stable, heat-resistant surface

• Keep away from drafts, children, and pets

• Never leave a burning candle unattended

• Stop use immediately if you notice excessive smoking, uneven burning, or any cracking — and contact us at hello@scenovia.shop

Our candles are housed in premium high-fired porcelain — a more sophisticated and durable material than standard glass. The ceramic is resistant to cracking and thermal shock. Once your candle is finished, the vessel lives on: use it as a pen holder, makeup brush organizer, plant pot, or minimalist vase. Sustainability by design.

Free shipping on all Australian orders over AUD $68. Orders below this threshold will have a standard shipping fee applied at checkout.

We currently ship across Australia. For international shipping enquiries, please contact us at hello@scenovia.shop and we will do our best to assist.

Delivery times vary depending on your location within Australia. You will receive a shipping confirmation with tracking details once your order has been dispatched. If you have questions about a specific order, contact us at hello@scenovia.shop with your order number.

Please inspect your order upon delivery. If your item is damaged, defective, or different from what you ordered, contact us within 7 days of delivery at hello@scenovia.shop with:

• Your order number

• A description of the issue

• Clear photos of the damage or fault

We will cover all return shipping costs and arrange a replacement, repair, or full refund.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

We offer two layers of protection:

ACL Rights: Under the Australian Consumer Law, you are entitled to a replacement, refund, or repair for faulty goods. These rights cannot be excluded.

30-Day Change of Mind: If you simply change your mind, we accept returns within 30 days of purchase, provided the item is:

• Unused and in original packaging, in resalable condition

• Accompanied by proof of purchase (order confirmation or receipt)

1. Email hello@scenovia.shop with your order number, photos of the item, and a description of the issue.

2. We will respond within 24 business hours.

3. For approved returns, we will send instructions and — where applicable — a prepaid return label.

Important: Do not send items back before contacting us. Returns without prior authorisation may not be accepted.

Change of mind returns: Return shipping costs are the customer's responsibility.

Faulty, damaged, or incorrect items: SCENOVIA covers all return shipping costs.

Approved refunds are issued to your original payment method within 10 business days of our receipt and inspection of the returned item. Please allow additional time for your bank to process and post the refund.

Used or partially burned candles are not eligible for change-of-mind returns. However, if your candle has a safety issue — such as container cracking, excessive smoking, or uneven burning — this qualifies as a major fault under the Australian Consumer Law, and your full rights still apply.

Candle safety note: Do not return a candle that has been in contact with heat. Stop use immediately, take clear photos, and email us at hello@scenovia.shop. We will arrange a full refund or replacement and cover all return costs.

• Used or partially burned candles (unless faulty — ACL rights still apply)

• Gift cards

• Custom or personalised orders

Note: These exclusions apply to change-of-mind returns only. Your rights under the Australian Consumer Law for faulty goods remain fully in force regardless.

SCENOVIA solar lights carry a 6-month warranty against manufacturing defects, in addition to your Australian Consumer Law rights. This covers:

• LED failure

• Solar panel malfunction

• Waterproof seal issues under normal use

• Damage caused by misuse or improper installation

• Extreme weather damage beyond the IP65 rating

• Battery degradation after 6 months of normal use

Your statutory rights under the Australian Consumer Law remain unaffected by these exclusions.

Our candles are covered by the Australian Consumer Law, which guarantees goods must be of acceptable quality. If your candle has any safety issue — including container cracking, excessive smoking, or uneven burning — stop using it immediately and contact us. Safety-related faults qualify as a major failure under ACL, and we will arrange a full refund or replacement at no cost to you.

Under the ACL, our goods come with guarantees that cannot be excluded. You are entitled to:

• A replacement or refund for a major failure

• Compensation for any reasonably foreseeable loss or damage

• Repair or replacement if goods fail to be of acceptable quality (even for non-major failures)

These rights exist independently of and in addition to any return or warranty policy we offer.

Email: hello@scenovia.shop  |  We respond within 24 business hours (Mon-Fri)

To help us resolve your query as quickly as possible, please include:

• Your order number

• A description of your issue or question

• Clear photos if your enquiry relates to a product fault, damage, or safety concern

We aim to respond to all enquiries within 24 business hours. If you have an urgent safety concern — such as a candle issue — please stop using the product immediately and email us with photos. Do not return it before hearing from us.

Visa / Mastercard / Amex / PayPal / Apple Pay / UnionPay / Google Pay

We use (fill in: Shopify / Stripe, etc.) payment gateways with TLS transmission and PCI DSS compliance.

 Not necessarily; you may checkout as a guest. However, registration speeds up future purchases and allows order history viewing.

Email hello@scenovia.shop with your request. We will verify your identity and process it.

We use recyclable/recycled materials for environmentally conscious packaging.

Currently, we operate primarily online. For B2B/wholesale inquiries, email: joy@scenovia.shop.